We offer tableware and tableware delivery services. This shipping policy outlines order processing, delivery area, estimated delivery time, delivery costs, and potential issues during delivery.
Delivery Area
We provide delivery services to customers in all regions.
Specific delivery areas and available delivery methods may vary depending on the delivery address, product size, weight, and logistics service availability.
During checkout, the system will display available delivery options and associated costs based on your delivery address.
Order Processing Time
Once your order is successfully submitted and payment is completed, we will begin processing your order.
Generally, orders take approximately 1–3 business days to process and prepare.
Order processing time does not include weekends and UK public holidays.
If your order contains different products, additional processing time may apply. We will contact you within reasonable timeframes in case of special circumstances regarding inventory or order processing.
Delivery Time
Once your order is processed, we will arrange delivery to the appropriate logistics provider.
Estimated delivery time within the UK is typically:
Approximately 3–7 business days
Estimated delivery time for other regions is typically:
Approximately 7–14 business days
These are estimated delivery times and not guaranteed arrival dates.
Actual delivery times may be affected by:
Shipping address; The logistics provider’s transport arrangements; Weekends and public holidays; Peak shipping periods; Inclement weather; Transport network delays; Other circumstances beyond our reasonable control.
We will make reasonable efforts to complete delivery within the published estimated time.
Delivery Fees
Delivery fees may vary based on order amount, product quantity, package size, weight, and shipping address.
The final delivery fee will be displayed on the checkout page before you submit your order and make payment.
Order Confirmation
After successful order submission, we will usually send order information to the email address you provided when placing your order.
Order confirmation information may include:
Order number; Products purchased; Product quantity; Order amount; Delivery address; Relevant delivery information.
Please check the information for accuracy after receiving your order confirmation.
Delivery Address
Customers should provide accurate and complete delivery information when submitting their order.
Please ensure you provide:
Recipient’s Name;
Complete Delivery Address;
City;
Postal Code;
Valid Contact Phone Number or Email Address (if applicable).
If the package cannot be delivered due to an incorrect or incomplete delivery address provided by the customer, delivery may need to be rescheduled.
If you find that the delivery address is incorrect, please contact us as soon as possible. If the order has not yet been shipped, we may be able to assist in correcting the address.
Tracking
If your order includes tracking information, we will provide you with the relevant tracking information once it becomes available.
Due to differences in the system update speeds of different logistics service providers, tracking information may not be displayed immediately after the package is shipped.
If the tracking information has not been updated for an extended period, please contact us, and we will assist in the inquiry to the best of our ability.
