Welcome to koodal-tableware.shop. We value your personal information and privacy and are committed to processing and protecting the information you provide during your use of this website and product purchases in a reasonable and transparent manner.
This Privacy Policy explains how we collect, use, store, and protect your personal information, and your rights during the processing of such information.
By using this website, creating an account, submitting an order, or otherwise providing us with personal information, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
When you visit or use koodal-tableware.shop, we may collect the following information based on your usage patterns.
1.1 Order and Account Information
When you purchase our plates, bowls, cups, tableware, and other products, we may collect:
Name Billing Address Shipping Address Email Address Phone Number Order Information Products and Quantity Purchased Order Amount Return and Refund Information
This information is primarily used for processing orders, arranging delivery, providing customer service, and handling after-sales requests.
1.2 Payment Information
When you make a payment, the relevant payment information may be processed directly by a third-party payment service provider.
We typically do not retain complete bank card numbers, credit card security codes, or other complete payment credentials. The collection, processing, and protection of payment information may be subject to the privacy policies and security measures of the respective payment service providers.
1.3 Website Usage Information
When you visit our website, we may automatically collect certain technical information, such as:
IP address Browser type Device type Operating system Visited pages Website access time Source page Website operation and browsing history
This information is primarily used for website operation, security maintenance, performance analysis, and improving the website experience.
1.4 Information You Voluntarily Provide
If you contact us via email, contact form, or other means, we may retain information you voluntarily provide, including your name, contact information, order information, and content you provide during your inquiries.
How We Use Your Information
We may use the information we collect for the following purposes:
Processing and confirming your orders
Completing product shipments
Providing customer service
Processing returns, refunds, and related after-sales requests
Responding to your inquiries and questions
Sending order and service-related notifications
Improving website functionality and shopping experience
Maintaining the normal operation of the website
Preventing fraud, abuse, and unauthorized activities
Fulfilling applicable legal, tax, and regulatory obligations
Protecting our legitimate rights and interests
We will not use your personal information for purposes unrelated to the purpose for which it was collected, unless permitted by law or you otherwise consent.
Cookies and Similar Technologies
We may use cookies and similar technologies to help the website function properly and improve your browsing experience.
Cookies may be used for:
Saving shopping cart information
Remembering some website settings
Maintaining the normal operation of the website
Analyzing website traffic
Improving website performance and user experience
Identifying and preventing anomalies or security risks
You can manage or delete cookies through your browser settings. Please note that disabling some cookies may cause certain website functions to malfunction.
Information Sharing
We will not sell your personal information.
We may share limited information with relevant service providers, such as:
Payment service providers Logistics and delivery service providers Website hosting and technology service providers Website analytics and security service providers Customer service providers
These third parties will only process information to the extent necessary to provide the relevant services and shall take appropriate data protection measures in accordance with applicable laws and their own privacy policies.
We may also disclose relevant information in accordance with the law, court orders, legitimate requests from government agencies, or to protect the legitimate rights and interests of the website, customers, and other individuals.
Payment Services
To complete online payments, we may use third-party payment processing services.
Payment service providers may collect and process payment-related information in accordance with their own privacy policies and terms of service. We recommend that you review the privacy policies published by the relevant payment service providers before using payment services to understand how they handle your information.
Data Security
We take reasonable technical and management measures to reduce the risk of unauthorized access, modification, disclosure, loss, or misuse of personal information.
However, absolute security cannot be guaranteed for internet and electronic data transmission. Therefore, while we will take reasonable measures to protect your information, we cannot guarantee that information transmitted or stored over the internet will be absolutely free from security risks.
Data Retention
We will retain relevant personal information according to actual business needs, order processing requirements, customer service needs, and applicable laws and regulations.
When personal information no longer has a reasonable business or legal necessity for retention, we will delete, anonymize, or otherwise process the relevant information in accordance with applicable legal requirements.
Different types of information may have different retention periods. For example, orders, payment records, and tax-related records may need to be retained for a certain period as required by applicable law.
Your Privacy Rights
Depending on the applicable laws in your region, you may have some or all of the following rights:
To understand how we process your personal information
To request access to your personal information
To request correction of inaccurate or incomplete information
To request deletion of personal information where required by law
To object to the processing of specific information
To request restriction of the processing of specific information
To request access to or transfer of your personal information
To withdraw your previously provided consent
To file a complaint regarding privacy-related processing
If you wish to exercise these rights, you can contact us using the contact information provided below this policy. We may need to verify your identity to ensure that the request is made by the person who made the request. 9. Children’s Privacy
This website is primarily aimed at general consumers and does not primarily serve children.
If we discover that personal information of children under the legal age of majority has been collected without proper authorization, we will take reasonable steps to delete the relevant information, as required by applicable law.
