We hope you are satisfied with the plates, bowls, cups, tableware, and other tableware you purchased. If you have any questions about the products you received, please contact our customer service team first, and we will assist you according to the specific circumstances.
Scope of Application
This return and refund policy applies to one-time purchase orders completed through koodal-tableware.shop.
Unless otherwise expressly stated on the product page or by applicable law, products on the website do not automatically incur subscriptions or recurring payments.
Return Request Period
If you wish to return an item, please contact us to submit a return request within 30 days of receiving the item.
We may not be able to accept return requests submitted after the specified period, but if applicable law grants you an inalienable consumer right, it will be handled in accordance with the relevant legal provisions.
When submitting a return request, please provide:
Order number Product name Reason for return Product photos (if applicable) Other information to help us verify the situation
Please return the item to the address and instructions provided by customer service after receiving confirmation of the return.
Product Quality Issues
If you receive a product with quality problems, obvious damage during transportation, or a product that clearly does not match your order, please contact us immediately.
We may request product photos, packaging photos, and order information to confirm the issue.
If the issue is confirmed to be a product quality problem, transportation damage, or we sent the wrong item, we will provide an appropriate solution based on the specific circumstances, including replacement, refund, or other reasonable handling.
For issues confirmed to be within our responsibility, return arrangements will be handled on a case-by-case basis.
General Returns
If you wish to return a product for personal reasons, such as changing your mind after purchase, or the size or appearance not meeting your expectations, please contact us first to confirm whether it meets the return conditions.
Returned goods should generally be:
Not improperly used;
Not damaged;
In original packaging if possible;
Accessories, instructions, and accompanying items intact.
We may not accept returns for used, damaged, soiled, or missing essential accessories, unless otherwise stipulated by applicable law.
Special Notes Regarding Tableware
Since our products include plates, bowls, cups, and other tableware, which involve food contact and daily use, please ensure the product meets your needs before use.
Products that have been used, washed, or show obvious signs of personal use may not be eligible for standard returns.
If the product is visibly damaged or has quality issues upon initial receipt, please do not continue to use it and contact us immediately.
Return Shipping Costs
If the return is due to product quality issues, shipping damage, or if we sent the wrong item, we will cover reasonable return shipping costs based on the specific circumstances.
If the return is for personal reasons, the customer may be responsible for return shipping costs, to the extent permitted by applicable law.
Specific return cost arrangements will be provided when confirming the return request.
Refund Processing
Upon receiving the returned goods, we may need to inspect the product to confirm its condition and the reason for the return.
If the return meets the refund criteria, we will process the refund according to applicable policies.
Refunds are typically issued to the original payment method used when you placed the order.
After a refund request is approved, the actual processing time for the payment institution or bank to receive the funds may vary, therefore the refund arrival time is not entirely under our control.
Partial Refund
In some cases, if only some items in an order are eligible for a refund, we may only provide a partial refund for those eligible items.
If the order contains multiple products, the specific refund amount will be calculated based on the actual products returned and eligible for a refund.
Missing or Incorrect Items
If your order is missing any items, or the received items do not match the order, please contact us as soon as possible.
Please provide your order number and relevant photos of the received items so we can verify the order and delivery status.
After confirming the issue, we will provide a replacement, refund, or other reasonable solution depending on the specific circumstances.
Shipping Damage
If the product is damaged during shipping, please contact us as soon as you discover the problem.
We recommend keeping:
The damaged product; Product packaging; Outer shipping packaging; Order information; Photos of the damage.
This information may help us verify the shipping status with the relevant logistics service provider.
